{"id":677,"date":"2026-07-19T03:11:44","date_gmt":"2026-07-19T03:11:44","guid":{"rendered":"https:\/\/code.ibeacademy.xyz\/?page_id=677"},"modified":"2026-08-20T13:12:44","modified_gmt":"2026-08-20T13:12:44","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/code.ibeacademy.xyz\/es\/return-refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"677\" class=\"elementor elementor-677\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bbd6f e-flex e-con-boxed e-con e-parent\" data-id=\"29bbd6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6919f1f e-grid e-con-full e-con e-child\" data-id=\"6919f1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d83e13f e-con-full e-flex e-con e-child\" data-id=\"d83e13f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72b4fcb elementor-widget elementor-widget-heading\" data-id=\"72b4fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Legal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41fd31 elementor-widget elementor-widget-heading\" data-id=\"a41fd31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones y reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17dbfac e-con-full e-flex e-con e-child\" data-id=\"17dbfac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05950c3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"05950c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00daltima actualizaci\u00f3n: Julio de 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bf6daf e-flex e-con-boxed e-con e-parent\" data-id=\"6bf6daf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95ae10 elementor-widget elementor-widget-text-editor\" data-id=\"e95ae10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section id=\"overview\" class=\"legal-section\"><div class=\"info-box\"><p>En Bombon\u00e1 Colombia, nuestro deseo es que ames tus piezas artesanales. Si por alguna raz\u00f3n no est\u00e1s satisfecho con tu pedido, estamos aqu\u00ed para apoyarte en el proceso.<\/p><\/div><\/section><section id=\"timeframe\" class=\"legal-section\"><h2>Elegibilidad para devoluciones y derecho de retracto<\/h2><p>De conformidad con la Ley 1480 de 2011, cuentas con un derecho de retracto legal de cinco (5) d\u00edas h\u00e1biles tras la entrega. En Bombon\u00e1 Colombia, extendemos voluntariamente este beneficio para tu tranquilidad: puedes devolver tu art\u00edculo dentro de los <strong>14 d\u00edas calendario<\/strong> posteriores a la fecha en que lo recibiste, siempre que el producto est\u00e9 en perfecto estado, en su embalaje original y con todos los accesorios incluidos.<\/p><\/section><section id=\"conditions\" class=\"legal-section\"><h2>Cambios (requiere una nueva compra)<\/h2><p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"37\">No realizamos cambios directos de productos.<\/b>\u00a0Para garantizar que recibas el nuevo art\u00edculo lo antes posible y asegurar la disponibilidad del inventario, el proceso es el siguiente:<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\">Realiza un\u00a0<b data-path-to-node=\"11,0,0\" data-index-in-node=\"8\">nuevo pedido<\/b>\u00a0por el art\u00edculo deseado.<\/p><\/li><li><p data-path-to-node=\"11,1,0\">Sigue el proceso de devoluci\u00f3n est\u00e1ndar (detallado abajo) para el art\u00edculo original para recibir tu reembolso.<\/p><\/li><\/ul><\/section><section id=\"process\" class=\"legal-section\"><h2>Env\u00edos internacionales y aduanas<\/h2><p data-path-to-node=\"7\">Ten en cuenta que los env\u00edos desde Colombia implican tr\u00e1nsito internacional y procesos de nacionalizaci\u00f3n.<\/p><ul data-path-to-node=\"8\"><li><p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Retrasos aduaneros:<\/b>\u00a0Bombon\u00e1 no se hace responsable de las demoras causadas por los procesos de despacho de aduana en el pa\u00eds de destino. No se emitir\u00e1n reembolsos por art\u00edculos que se encuentren retenidos en aduana. Un art\u00edculo solo se considerar\u00e1 \u201cperdido\u201d una vez que el transportista lo declare oficialmente tras una investigaci\u00f3n formal.<\/p><\/li><li><p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Aranceles e impuestos:<\/b>\u00a0Cualquier arancel, impuesto o tarifa de gesti\u00f3n aplicados por el pa\u00eds de destino\u00a0<b data-path-to-node=\"8,1,0\" data-index-in-node=\"106\">son responsabilidad exclusiva del cliente<\/b>. Estos costos no est\u00e1n incluidos en nuestras tarifas de env\u00edo.<\/p><\/li><\/ul><\/section><section id=\"refunds\" class=\"legal-section\"><h2>Rechazo y abandono de paquetes<\/h2><p data-path-to-node=\"10\">Si rechazas una entrega debido al impago de aranceles o impuestos, o si no reclamas el paquete despu\u00e9s de m\u00faltiples intentos de entrega, se aplicar\u00e1n las siguientes reglas:<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Condici\u00f3n de reembolso:<\/b>\u00a0Tu reembolso\u00a0<b data-path-to-node=\"11,0,0\" data-index-in-node=\"35\">solo<\/b>\u00a0se procesar\u00e1 una vez que la mercanc\u00eda haya sido recibida f\u00edsicamente en nuestro almac\u00e9n en su estado original.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Deducciones obligatorias:<\/b>\u00a0Se deducir\u00e1n los siguientes costos del monto total de tu reembolso:<\/p><ol start=\"1\" data-path-to-node=\"11,1,1\"><li><p data-path-to-node=\"11,1,1,0,0\">El costo del env\u00edo original.<\/p><\/li><li><p data-path-to-node=\"11,1,1,1,0\">Los costos de env\u00edo de retorno cobrados por el transportista.<\/p><\/li><li><p data-path-to-node=\"11,1,1,2,0\">Cualquier tarifa de almacenamiento o penalizaci\u00f3n administrativa cobrada por la aduana o el mensajero.<\/p><\/li><\/ol><\/li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Abandono de mercanc\u00eda:<\/b>\u00a0En los casos en que los costos de devoluci\u00f3n superen el valor de los bienes, daremos instrucciones al transportista para abandonar el paquete. En este escenario,\u00a0<b data-path-to-node=\"11,2,0\" data-index-in-node=\"143\">no se emitir\u00e1 ning\u00fan reembolso.<\/b>.<\/p><\/li><\/ul><\/section><section id=\"exchanges\" class=\"legal-section\"><h2>Pasos para procesar tu devoluci\u00f3n<\/h2><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">Contacto:<\/b>\u00a0Env\u00edanos un correo a\u00a0<a href=\"mailto: support@bombonacolombia.com\" target=\"_blank\" rel=\"noopener\">support@bombonacolombia.com<\/a>\u00a0para solicitar el formulario de autorizaci\u00f3n de devoluci\u00f3n.<\/p><\/li><li><p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">Formulario:<\/b>\u00a0Completa el formulario y env\u00edanos el art\u00edculo dentro del periodo de 14 d\u00edas (contados a partir del registro de entrega de la transportadora).<\/p><\/li><li><p data-path-to-node=\"13,2,0\"><b data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">Inspecci\u00f3n y reembolso:<\/b>\u00a0Una vez recibido y aprobado el estado del art\u00edculo, reembolsaremos el valor del producto (menos las deducciones aplicables mencionadas en la secci\u00f3n 4) al m\u00e9todo de pago original que utilizaste.<\/p><\/li><\/ul><\/section><section id=\"exceptions\" class=\"legal-section\"><\/section><section id=\"contact\" class=\"legal-section\"><h2>Responsabilidades de env\u00edo<\/h2><ul data-path-to-node=\"15\"><li><p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">Costos de retorno:<\/b>\u00a0Los gastos de env\u00edo para la devoluci\u00f3n corren por tu cuenta.<\/p><\/li><li><p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Devoluciones perdidas o retrasadas:<\/b>\u00a0Bombon\u00e1 no se hace responsable por devoluciones perdidas, mal direccionadas o retrasadas por parte del servicio postal que elijas. Te recomendamos encarecidamente utilizar un m\u00e9todo de env\u00edo rastreable y confiable.<\/p><\/li><\/ul><p data-path-to-node=\"16\">Si tienes m\u00e1s preguntas, no dudes en contactarnos en\u00a0<a href=\"mailto: support@bombonacolombia.com\" target=\"_blank\" rel=\"noopener\">support@bombonacolombia.com<\/a>.<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Return &amp; Refund Policy Last updated: July 2026 We hope you love your Bombon\u00e1 pieces, but if for any [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-677","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/pages\/677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/comments?post=677"}],"version-history":[{"count":13,"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/pages\/677\/revisions"}],"predecessor-version":[{"id":1004,"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/pages\/677\/revisions\/1004"}],"wp:attachment":[{"href":"https:\/\/code.ibeacademy.xyz\/es\/wp-json\/wp\/v2\/media?parent=677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}