At Bomboná Colombia, we are 100% committed to protecting your privacy and security. For the purposes of applicable data protection laws, Bomboná Colombia is the “Data Controller” responsible for your personal information.

This Privacy Policy describes how https://bombonacolombia.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We categorize this as:

• Device Information:

  • Examples: Web browser version, IP address, time zone, cookie data, viewed products, and search terms.

  • Purpose: To load the Site accurately and perform analytics to optimize user experience.

  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor, WordPress WooCommerce.

• Order Information:

  • Examples: Name, billing/shipping address, payment info (including encrypted credit card data), email, and phone number.

  • Purpose: To fulfill our contract (shipping, payments, invoicing), communicate with you, screen for fraud, and provide marketing updates (where consented).

  • Source: Collected directly from you.

  • Disclosure: Shared with WordPress WooCommerce and relevant shipping carriers.

• Customer Support Information:

  • Purpose: To provide timely assistance and resolve inquiries.

  • Source: Collected directly from you via email or contact forms.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

• WooCommerce: We use WordPress WooCommerce to power our store. Privacy Policy here.

• Legal Compliance: We may share information to comply with applicable laws, respond to subpoenas, or protect our legal rights.

Advertising & Analytics

We use your information to provide targeted marketing we believe may interest you.

• Google Analytics: Helps us understand customer behavior. Opt-out here.

• Targeted Ads: We share data about your site usage with advertising partners (Facebook/Google). You can opt out via the Digital Advertising Alliance.

Lawful Basis & Your Rights

We process your data according to your location:

A. Residents of Colombia (Ley 1581 de 2012)

In accordance with Colombian Habeas Data laws, you have the right to know, update, and rectify your personal information at any time.

B. Residents of the EEA (GDPR)

If you reside in the European Economic Area, we process data based on your consent, contract performance, and our legitimate interests. You have the right to access, port, correct, or erase your data.

C. Residents of California (CCPA)

You have the “Right to Know” what data we collect, the right to request deletion, and the right to data portability.

To exercise any of these rights, please contact us at support@bombonacolombia.com.

International Data Transfers

As a global brand, your information is hosted on WordPress servers worldwide. Since our operations are based in Colombia and Taiwan, your data will be processed in these locations. We ensure that all transfers comply with recognized security standards to protect your information regardless of where it is processed.

Cookies

Cookies improve your experience by remembering your preferences (like region and login).

• You can manage cookies through your browser settings, but please note that blocking them may disable certain features of our Site.

• For a full list of cookies used, please visit the WooCommerce Cookie Documentation.

Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it immediately.

Contact

For more information about our privacy practices or to file a complaint, please contact us at: support@bombonacolombia.com